Privacy policy
Last updated: September 1, 2026
This Privacy Policy explains how Misha Pets collects, uses and shares personal information when you visit mishapets.ca, place an order, contact us or otherwise use our services.
Who operates Misha Pets
Misha Pets is operated by PHOENIX RENASCENCE LTD, the legal seller and data controller responsible for the store. PHOENIX RENASCENCE LTD is a private limited company registered in the United Kingdom under company number 17330245.
Registered office:
PHOENIX RENASCENCE LTD
17 Greenwich Church Street
London
England
SE10 9BJ
United Kingdom
Canadian fulfilment and mailing location:
Misha Pets
136-13107 153 Ave NW
Edmonton, AB T6V 1R7
Canada
The Edmonton address is a fulfilment and mailing location. It is not the company’s registered office, a retail store, a walk-in location or an authorized return address.
Information we collect
Depending on your interaction, we may collect contact and delivery details, order and transaction information, account information, communications, device and browser information, and website usage information. Shopify and service providers may collect information needed to operate checkout, payments, fraud prevention, analytics and fulfilment.
How we use information
We use personal information to provide and improve the store, process and deliver orders, communicate about purchases, provide customer support, maintain security, prevent fraud, comply with law, and send marketing where permitted.
Sharing and service providers
We may share information with Shopify and providers that support payment processing, hosting, analytics, customer support, fulfilment and delivery. We may also disclose information when required by law, to protect rights and safety, or as part of an authorized business transaction.
Cookies, analytics and advertising choices
The store uses cookies and similar technologies for essential functionality, preferences, analytics and advertising where permitted. Available privacy choices can be accessed through the Your Privacy Choices page and applicable browser signals.
Retention, security and international processing
Information is retained as reasonably necessary for orders, accounts, legal obligations and disputes. No security method is perfect. Shopify and other providers may process information outside Canada or the United Kingdom subject to their safeguards and applicable law.
Your choices and rights
Depending on applicable law, you may request access to or correction or deletion of personal information, object to or restrict certain processing, withdraw consent where processing relies on consent, and ask questions about its handling. You may unsubscribe from marketing through the link provided in a message.
Children
The store is not intended for children to make purchases independently.
Contact the privacy controller
For privacy questions or requests, contact PHOENIX RENASCENCE LTD at mishapetsca@gmail.com or by mail at its registered office above.